配送ポリシー
Shipping Policy
Order Processing
All ARMATTI products are made to order through our print-on-demand production process.
Orders are typically processed within 2–7 business days before shipment. Processing times may vary during holidays or periods of high order volume.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.
Shipping Times
Estimated delivery times after fulfillment are:
- Japan: 2–7 business days
- United States: 5–15 business days
- Canada: 7–20 business days
- Europe: 5–20 business days
- Australia and New Zealand: 7–20 business days
- Other international destinations: 7–30 business days
These delivery estimates are not guaranteed. Delivery times may vary due to customs processing, local postal services, carrier delays, weather conditions, peak seasons, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your destination and the products in your order.
Any applicable shipping charges will be displayed before you complete your purchase.
Free Shipping
Free shipping is automatically applied to qualifying orders:
- Japan: Orders of ¥15,000 or more
- International destinations: Orders equivalent to ¥24,000 or more (approximately US$150), provided the eligible shipping rate does not exceed the equivalent of ¥5,000
The qualifying international purchase amount is converted into the customer’s local currency at checkout and may vary slightly with exchange-rate fluctuations.
Eligibility is determined automatically at checkout based on the order value, destination, products, and available shipping rate. Product or order discounts may affect whether the minimum purchase requirement is met.
Free shipping applies only to eligible shipping charges. Customs duties, import taxes, and other fees are not included.
Multiple Shipments
Because ARMATTI products may be made at different fulfillment locations, an order containing different product types may be delivered in multiple packages.
Separate tracking information may be provided for each package. Customers will not be charged any shipping amount beyond the total displayed at checkout.
International Shipping Availability
International shipping is available to many countries and regions. Available destinations and shipping options are determined at checkout.
If no shipping method appears after entering your delivery address, we are currently unable to ship the selected products to that destination.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country or relevant authorities.
These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost unless expressly stated or collected at checkout.
Customs regulations and applicable charges vary by country or region. ARMATTI does not control these charges and cannot guarantee whether additional fees will be assessed upon import.
Tracking Information
If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched.
Please allow up to 48 hours for tracking information to become active.
Shipping Delays
While we strive to deliver orders as quickly as possible, delays may occur due to customs inspections, carrier issues, weather conditions, peak shipping seasons, or other circumstances beyond our control.
ARMATTI cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect or Incomplete Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
If an incorrect or incomplete address is provided, your order may be delayed, returned, or lost. Additional shipping charges may apply if reshipment is required.
Please contact us as soon as possible if you notice an address error. Once an order has entered production or has been shipped, we may be unable to change the delivery address.
Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, and your local postal carrier.
If you still require assistance, contact us at info@armatti.store, and we will do our best to help investigate the issue.
Contact
If you have any questions regarding shipping, please contact us at:
Email:
info@armatti.store