Refund policy

Refund Policy

Last Updated: July 21, 2026

Returns and Exchanges

At ARMATTI, each product is made specifically for you after your order is placed through our Print-on-Demand production process.

Because our products are made to order, and to reduce unnecessary waste while maintaining product quality, we generally do not accept returns, exchanges, or refunds due to customer preference.

Returns, exchanges, or refunds are not available for the following reasons:

  • Incorrect size selection
  • Differences in color or design expectations
  • Incorrect order details provided by the customer
  • Change of mind after purchase
  • Differences in appearance caused by monitor or device settings

Please carefully review the product description, size guide, and product details before placing your order.

Damaged, Defective, or Incorrect Items

ARMATTI carefully produces and inspects each item to deliver products that customers can enjoy for a long time.

If your order arrives with any of the following issues, please contact us as soon as possible:

  • The product arrives damaged
  • The printing quality is defective
  • You received an incorrect item
  • A manufacturing defect is confirmed

To help us review the issue, please provide:

  • Your order number
  • A description of the problem
  • Clear photos showing the issue

Please contact us within 30 days of receiving your order.

Email:

info@armatti.store

After reviewing your request, we will determine an appropriate solution based on our production partner's quality standards, which may include a replacement or refund.

Refunds

If your refund request is approved, your refund will be issued to your original payment method.

Please note that processing times may vary depending on your payment provider or financial institution.

Exchanges

Due to the nature of our made-to-order products, we do not accept exchanges for customer preference, including incorrect sizing or ordering the wrong product.

Please carefully check the size guide before completing your purchase.

European Union Customers

Customers located in the European Union may have certain consumer protection rights under applicable laws.

However, made-to-order and customized products may be subject to exceptions where permitted by applicable regulations.

ARMATTI will handle requests in accordance with applicable consumer protection laws.

Contact Information

If you have any questions regarding returns, refunds, or product issues, please contact us:

ARMATTI

Email:

info@armatti.store